July 12, 2023 Case Study Media and Entertainment $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
June 27, 2023 Blog Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 14, 2023 Glossary Term Virtual Agents Virtual Agents (or Intelligent Virtual Assistants) are AI-assisted bots typically used in contact centers or call centers to drive customer interaction without the help of a human agent by leveraging natural language processing (NLP) and natural language
