November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
October 31, 2023 Strategy Guide Financial Services and Insurance AI/CX value chain analysis: Bank loans Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
October 17, 2023 Tips and Takeaways Healthcare 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
October 3, 2023 Blog Hypergrowth and Startups Startups: Improve CX with cutting-edge voice automation
September 26, 2023 Video CX Optimized Video Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
September 14, 2023 Customer Strategist Will generative AI solve the CX industry’s omnichannel problem? Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality
September 5, 2023 Blog Hypergrowth and Startups Where should startups focus their AI investments? Start here
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
