October 19, 2018 Customer Strategist Financial Technology Fintech’s Next Obstacle: Mastering the Customer Experience Seven customer experience trends that are shaping the financial services landscape.
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
April 13, 2018 Customer Strategist Overcoming Voice Assistant Relationship Roadblocks Strategies to get consumers singing their praises.
