Too Much of a Good Thing

AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks

TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster

Strategic partners bring the right mix of AI and people to boost CSAT

TTEC and Flip helped a growing retailer realize automation’s full potential

Operating costs slashed 30%-50%, productivity doubles for banking firm

Innovative quality assurance tools and efficient protocols improve the customer experience

Manual fraud investigations plummet 66%, leading to $3.5 million in savings

Improving fraud filter accuracy reduces false positives for a better shopper and seller CX

Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs