Customer data can be a maze of overwhelming information. The cartoons in this issue tackle some of the frustration created as a result. Bots can be left unsupervised, too much assistance can be unhelpful, and knowledge can be hard to find.
Too Much of a Good Thing
B2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized – and there’s no time to waste when it comes to winning them over. Sales teams that can’t stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do.
B2B Sales Trends
More insights from TTEC
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Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
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CX trends 2025: 3 ways AI will transform retail experiences
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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Banking, financial services face evolving loyalty hurdles in 2025
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Meet the crusaders battling dark forces of CX
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AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks
TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
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