CarMax Innovates with Omnichannel Strategy
The company innovates around digital while staying true to its brick-and-mortar roots.
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An End of Data Innocence?The freewheeling days of collecting and sharing data are over.
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Location Data Is Having a MomentMore industries are pinpointing the potential benefits of location data.
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Three Ways to Break Through Barriers to Omnichannel SuccessOvercome complex organizational and technological barriers to enable true omnichannel transformation.
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Six Bot CX Pitfalls and How to Fix ThemKatherine Kress, Partner, Strategy and Operations, TTEC Digital
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Let your Data Tell a StoryA visual representation of data uncovers trends that may be otherwise hidden.
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Data Strategy Needs a Do-overThree ways businesses can balance personalization and privacy post data scandals.
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When CMOs Seize the CX ReinsTwo CMOs detail how trust and community are the cornerstones of a great customer experience that defies competitive pressure.
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How to Be a Customer Support Hero in an IoT WorldThe rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
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A New Look at Customer Analytics in Health InsuranceEnrollment and member insights provide for a healthy experience.
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Try a Little HarderBehind the ones and zeroes, data insights are human insights that impact real people.
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MediaMarkt Sets Its Sights on CX TransformationThe European retailer is on a path to capture a larger share of customers in a growing market.
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Future Marketers Dive Into DataDigital maketing analytics may soon be as standard as the four Ps.
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VOC Finds Its VoiceAccelerate VOC’s impact in your business.
