May 17, 2024 Case Study Automotive Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
May 14, 2024 Case Study Communications and Media A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
May 6, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew
April 26, 2024 Case Study Communications and Media Specialized support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
March 28, 2024 Case Study Hypergrowth and Startups Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
March 13, 2024 Case Study High Tech Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results
March 13, 2024 Case Study High Tech Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT