February 19, 2025 Case Study Financial Services and Insurance Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond
January 23, 2025 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
January 3, 2025 Case Study Financial Services and Insurance Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
April 16, 2024 Case Study Financial Services and Insurance Powering Superior Support In a real-time information world, customer service needs to keep pace with demand.
April 16, 2024 Case Study Financial Services and Insurance Shift to Remote Work without Missing a Beat A financial services client is now looking to make WFH a permanent part of its long-term strategy.
April 15, 2024 Case Study Retail Banking Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT
April 15, 2024 Case Study Financial Technology Fast-growing Fintech Achieves Fast CSAT Improvements A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.
April 15, 2024 Case Study Property and Casualty Insurance Cost savings and happy employees all year long We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year.
April 15, 2024 Case Study Retail Banking Powerful knowledge management system leads to improved AHT, quality, and more TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.
April 15, 2024 Case Study Financial Services and Insurance Exceptional Remote Support in Record Time Hundreds of newly hired remote employees delivered a 94% CSAT.
April 15, 2024 Case Study Financial Services and Insurance Teaming Up for Maximum Results A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand.
April 15, 2024 Case Study Financial Technology Fintech disruptor raises the bar with a smarter customer experience With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.
