EMEA Client Stories

Powering Superior Support

In a real-time information world, customer service needs to keep pace with demand.

Shift to Remote Work without Missing a Beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy.

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT

Fast-growing Fintech Achieves Fast CSAT Improvements

A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.

Cost savings and happy employees all year long

We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year.

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.

Exceptional Remote Support in Record Time

Hundreds of newly hired remote employees delivered a 94% CSAT.

Teaming Up for Maximum Results

A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand.

Fintech disruptor raises the bar with a smarter customer experience

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.

People power AI for speedier insurance claims processing

Insurtech company saves €900K in labour costs, eliminates backlog of claims and invoices

Care is a Universal Language

A money wire company bridges cultural barriers and increase customer satisfaction