A Smarter Approach Leads to Happier Customers

Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score

Automobile Marketing with No Blind Spots

Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.

Agile Outsourced Support From Day One

End-to-end outsourced support delivers best-in-class results

Proactive Agents Using AI Save the Day with a 95% CSAT

Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.

Transforming Self-Service From a Pain Point into an Effortless Experience

A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.

Knowledge Base Innovation Takes Customer Support to New Heights

An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.

Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH

We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.