Customer Journey
Mapping
Walk a mile in your customers' shoes
and know your target audiences
better than the competition.
Customer Journey
Mapping
Walk a mile in your customers' shoes
and know your target audiences
better than the competition.
Understand your customers' unique journey
Our customer experience journey mapping solutions take a deep dive across all customer touchpoints, providing insights into customer emotions, behaviors and key moments of truth.
Data-driven journey visualization
Our customer journey mapping consultants help you streamline CX by identifying customer pain points. Customer journey mapping tools aid in blending historical and real-time data to provide customer insights to make interactions more efficient.
72%jump in first-call resolution and 80% improvement in forecast accuracy
Inspire customer loyalty
Demonstrating to your customers that you know their needs and preferences after successfully mapping out their journey will help create and retain loyal customers and achieve desired business results.
3year contact center roadmap with potential to reduce AHT 25%
Strategic, actionable insights
Leverage powerful real-time insights, gain a dynamic view of moments-of-truth across all touchpoints, and use your customer journey maps as a strategic tool to become truly customer-centric.
70initiatives on a customer-centric roadmap
CX Trends for 2024
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We've identified four megatrends that are impacting how companies deliver customer experience and employee experience — now and in the future.
CX Trends for 2024
More insights from TTEC
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
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Automobile Marketing with No Blind Spots
Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
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Airline Reduces AHT with Quality, Not Speed
With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute.
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Airline loyalty member satisfaction takes off
NPS jumps 104% after proactive analysis of why customers call.
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Advanced lead nurturing unlocks millions in the sales pipeline
TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
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Contact centre optimisation yields €3 million savings
TTEC evaluated current operations and helped implement a more effective WFM system
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3 banking fraud mitigation strategies
Master the balancing act: Protection without friction to safeguard CX
Read the strategy guide -
Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
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Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
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