Resources

4 CRM Trends Driving CRM Innovation

Contact Centre Analytics: Six Ways Analytics Impact Business Outcomes

Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts

Digital strategy vs. digital transformation: 3 ways to make both work for your brand

Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

Customer Experience Requires Transformation Not Outsourcing

Captive contact centre vs. outsourcing: The most overlooked part of retail CX

Intelligent automation vs. RPA: How to avoid key mistakes

How to increase customer satisfaction by working smarter, not harder

The Metaverse and digital sneakers: Looking at six years of VR/AR experiences

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution