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Customer Strategist Journal
Let's get to work on AI
From building blocks to breakthrough
In this issue Subscribe Read the digital editionIn this issue
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What's the real deal with today's use of AI?
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AI tools to augment associates are beginning to generate outcomes and impact
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Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
![](https://www.ttec.com/sites/default/files/csj-may-2024-perspectives-genai-worse-cx-thumb.jpg)
Traditional bots can't meet rising customer demands
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From building blocks to breakthrough
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With new tool, employees gain "an expert in their ear" to help customers faster
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Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
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Read the issue in its entirety to get the complete experience.
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Can a sales attempt actually improve customer service?
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Luxury retailers need to prioritize the right channels and KPIs to thrive
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Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
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