Panel Session: Next-Level Understanding of the Customer Journey

Has the need ever been greater for consumers to feel heard, listened to, and understood? Behind the most impactful CX are innovations in surveys, data analytics, and integration of market and behavioral insights across the organization. Hear from the CX, Data, and Insights leaders driving new understandings of the customer journey.

Click here to view the Case Study Session.

Speaker

Paul Ignasinski

SVP, CX Design & Value Engineering, TTEC

Specializing in the development and execution of customer-focused growth, innovation, and transformation strategies and execution on a global scale, Paul has over 20 years of experience working with large global organizations across numerous industries.

A key part of Paul’s responsibility at TTEC is leading the Company’s efforts in the visioning, development, and execution of forward-thinking, business outcomes-focused strategic offering and value creation driver to guide TTEC’s Customers and Partners in the delivery of future-focused CX programs and ecosystems.

Paul earned both his Master’s and Bachelor’s degrees in Business Administration from the University of Michigan’s Ross School of Business in Ann Arbor, Michigan. He resides in Denver, Colorado, with his wife and two children, and spends his free time enjoying the incredible experience of being strapped to a mountain bike and/or a snowboard.