Banking contact center volume is up as nervous consumers reach out to financial institutions for guidance amidst uncertainty. How can banks keep up?

TTEC banking experts Kristen Hein and Carol Kemp share tips in this on-demand LinkedIn Live about how to apply CX best practices and expertise to optimize contact center operations amidst uncertainty and change in the banking industry.

Watch now to learn:

• How to use proactive outreach to assure customers and prevent late fees
• Top considerations in the shift to AI/digital channels
• Ways to flex staffing with expert, empathetic support