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More than 65% of organizations responding to a recent survey said they plan to increase customer engagement tech spending in 2023, even as economic headwinds - including inflation, labor costs, and concerns about potential for a recession - put pressure on financial performance.
Watch this on-demand webinar from ICMI, featuring experts from TTEC and Omdia, to learn how successful contact center organizations can invest in CX to:
- Reduce expensive employee turnover
- Improve employee engagement and performance
- Augment contact center staff to efficiently address customers’ evolving challenges
- Evolve from customer management to experience management
Don't know where to start? We do. Talk with one of our CX experts.
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