July 9, 2020 Case Study Communications and Media Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results
June 30, 2020 Blog Contact Center Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
June 22, 2020 Case Study Airlines Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care
June 19, 2020 Case Study Airlines Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more
June 16, 2020 Case Study Public Sector and Government Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours