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Blog
This July 4th, Don’t Forget to Celebrate Customer Independence
Media
Happy Social Media Day! Now Tweet Your Way to Customer Care Excellence
Four Attributes of a Frictionless Customer Experience
Strategy Guides and Trends Reports
Life Sciences
Making the Grade
Customer Experience Leaders Share Challenges at Call Center Week
Sifting Through All the Big Hype About Big Data
Delivering Exceptional Customer Service via the Cloud
From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant
Communication
Dying vs. Thriving: Customer Experience Revolutions Cause the Most Industry Disruption
Three Tips for Using Contact Center Data to Improve the Bottom Line
Near Field Communication Technology: Fast, Fun Customer Interactions
Eight Service Employee Attributes that will Build Your Brand
Customer Strategist Journal
Live By the Data or Die By the Numbers
3D Printing and Customer Experience: The Customer is Now Producer
Celebrating Our Clients’ Successes
Are Mothers the All-Powerful Customers?