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Demos and Videos
Customer Strategist Summer Issue Roundtable Discussion
Retail and eCommerce
Retail - Exceptional Customer Experience by Design
Strategy Guides and Trends Reports
Travel and Hospitality
How to elevate your customer's journey in 5 simple steps
Blog
We empowered contact center agents to proactively improve CX. Here’s how it’s going.
Tips and Takeaways
5 ways to increase customer satisfaction using IVR
Podcast Episode
Marketing in 2021: navigating through change
Successful employee experience strategies get these 3 things right
Retail Banking
Financial - Exceptional Customer Experience by Design
3 new customer expectations that can’t be ignored
Go for Gold! 5 Ways Retailers Can Break Digital Transformation Records
BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities
Break down back-office barriers and deliver better experiences
Customer Strategist Journal
3 ways to balance wages and costs in the contact center
Payers
Healthcare - Exceptional Customer Experience by Design
Automotive
From clunkers to chic: Defining value through the customer lens
The new look of sales: Virtual connections, real relationships