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Blog
The future of the contact center: How voice automation changes the game
Demos and Videos
Our Team in South Africa
Why Rwanda?
The Seven Pillars of Impact Practice
Make an Impact
With AI giddiness gone, 2024 shapes up as a year of action
Webinar / Event
Unveiling CX game changers for 2024
Client Story
Voice enhancement lifts NPS 9% for major health group
Customer Strategist Journal
Retail and eCommerce
NRF 2024: For retailers, AI moves from hype to the real world
Improve service interactions and drive revenue with sales innovation
Upselling in the contact center? Make it part of your retail strategy
Strategy Guides and Trends Reports
Top 3 trends for elevating CX with automation in 2024
Payers
Makeover of health plan’s knowledgebase sends engagement and accuracy soaring
Why aren’t more retailers using chatbots?
Travel and Hospitality
6 ways AI can help travel CX take flight
CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes