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Webinar / Event
Discover a World-Class Training Initiative In Action
Strategy Guides and Trends Reports
Retail Banking
Money in the Bank
Client Story
Communication
Mobile Phone Operator Sends a Clear CX Message
Blog
Introducing Humanify™ Insights Platform
Retail and eCommerce
4 Ways to Expect the Unexpected This Holiday Season
Don’t Shy Away From Emotional Connections in the Workplace
10 Buckets to Dig Your Way Out of Subpar Customer Experiences
Get Smart About Employee Emotions
3 Ways to Rewrite the Retail Playbook
Automotive
Eliminating Customer Blind Spots
Technology
Making the Last Mile Count
How to Create a Plan B When CX Strategies Go Awry
Government and Public Sector
Call analysis reduces call volume by 60%
Travel and Hospitality
Airline loyalty member satisfaction takes off
Internet service provider reduces calls by 67% with proactive changes
Media
Uncover Profits By Measuring Customer Lifetime Value