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Customer Strategist Journal
Capturing the Voice of the Customer Extends Well Beyond Surveys
Technology
Machine Learning Insights in Customer Analytics
Change the Voice of Customer Conversation in the Contact Center
Retail and eCommerce
Add Some Mystery to Your Business
Real-time Marketing Is Only the Beginning
Lessons Learned From Hands-On CEOs
Media
Streaming Data Opens the Door to New Customer Insights
Automotive
Safelite AutoGlass Gives Data Insight a Seat at the Table
Blog
Three Technology Trends for Customer Experience Leaders
Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
Client Story
One Team. Six Months. $174 Million in Revenue.
Navigating the Future Retail Customer Journey
Three Ways to Put the “Custom” in the Customer Journey
Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience
Three Tech Trends That Will Impact Customer Experience in 2016
Insurance
Research: Insurance Claims Process Do’s and Don’ts