October 10, 2017 Blog Perspectives Five Myths About Artificial Intelligence Know your science fact from science fiction.
October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
October 10, 2017 Customer Strategist Strategy Speaks Past Time, Real Time, and Soon Time Take a moment to see how humanity’s innovation and progress will forever change our perception of time.
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
October 4, 2017 Case Study Healthcare Payers Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
September 26, 2017 Trends Report Financial Services and Insurance Retail Banking How to Stay Ahead of Consumer Demands
September 20, 2017 Trends Report Communications and Media State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity
September 15, 2017 Strategy Guide Retail Banking Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud