October 11, 2016 Customer Strategist Automotive Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus.
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
September 21, 2016 Blog Property and Casualty Insurance How Insurance Companies Can Upend the Customer Experience
September 20, 2016 White Paper Financial Services and Insurance Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience