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Customer Strategist Journal
Travel and Hospitality
Mobile Loyalty Accelerates Ridership for Montreal Transit
Blog
The Seven Pillars of Paid Search
Communication
Mobile World Congress (MWC) Wrap-Up: OTT vs. Telecommunications Carriers – 2:0
Three Essential Elements for Effective Enterprise Cloud Connectivity
Government and Public Sector
Five Opportunities to Improve Healthcare Service
Seven Essential Customer Data Points for Sales Success
Measure the Value of Customer Experience Improvements
Payers
Customer Lessons Learned from the Health Insurance Exchange Rollout
The Small World of Customer Experience
World: Europe, Middle East, and Africa
Think Global, Act Local
What’s Up with WhatsApp?
Five Opportunities for Improved Payer Experience
Keeping Up a World-Class Experience During Transformation
Real time marketing analytics: Customer data optimization best practices
Retail Banking
Loyalty on a Global Scale
Big Data’s Big Miss: Customer Strategy