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Customer Strategist Journal
Travel and Hospitality
Keeping Up a World-Class Experience During Transformation
Communication
Real time marketing analytics: Customer data optimization best practices
Retail Banking
Loyalty on a Global Scale
Big Data’s Big Miss: Customer Strategy
What's New from the Mobile World Congress
Blog
Are Financial Services Trustable?
Client Story
Vodafone Revolutionizes Retail Service With Mindset Shift
Government and Public Sector
Three Months. One Shiny New CRM. Zero Data Loss.
Providers
State Agency Removes Barriers to Customer Experience Excellence
Retail Brokerage
Millions of Reasons to Stay Connected with Customers
Handle Time Down 29% and Customer Satisfaction Up 36%
Insurance
An Innovative Partnership Increases Sales and Drives Customer Loyalty
Payers
Media
Advanced Analytics Identifies “At Risk” Customers
Hypergrowth and Startups
Rules of Employee Engagement