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Customer Strategist Journal
Technology
Can a Brand Be Psychic?
Blog
Media
Social Media Company Uses Data to Accelerate Sales
The Untapped Potential of Unstructured Data
Automotive
The Future is Here: Transforming the Automotive Customer Experience
What’s the Fix for Today’s IVR?
Leveraging Big Data to Drive Sales Performance
The Art of I’m Sorry: Crafting the Perfect Customer Apology
Lead Generation: Thirteen Facts for Finding the Right Channel Mix
Communication
Helping a Communication Leader Up Sales and Boost Net Promoter Score™
Life Sciences
One Simple Way to Earn a Customer's Trust
The Relationship Dynamic: Mapping Customer Interactions
Etiquette: Following Cultural Norms and the New Rules of Serving Digital Customers
Fintech
Gaining a Detailed View of Cloud vs. Premise Contact Center Total Cost of Ownership (TCO)
Customer Connections and SMS: How Texting is Changing the World
Five Keys to Set the Stage for New Customer Acquisition
A Wireless Provider Proves that a Multichannel Mix is the Right Mix