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Customer Strategist Journal
Technology
“Big Data” and Evidence-Based Management
Applying Customer Analytics for Business Success
Government and Public Sector
The Best Customer “Data” Is Feedback
How Smart Is Your Business?
Customer Experience Management Strategy and Best Practices
Media
Customers Speak Volumes. Are You Listening?
Retail Banking
Designing a Winning Onboarding Program
From Vendor to Lifestyle Provider: The Growth of Partnership Marketing
Retail and eCommerce
Changing the Conversation at Kraft Foods
Get Social or Get Out of the Way
Intel's Digital Growing Pains
Conquering the Multichannel Conundrum
Multichannel Strategy for the Financial Services Industry
Providers
Five Customer-Centric Challenges for Health Insurers
Insurance
Healthcare’s Love-Hate Customer-Insurer Relationship
Get in Touch With Your Customers' Emotions