October 2, 2014 Customer Strategist The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization’s entire ecosystem.
October 2, 2014 Customer Strategist Healthcare Payers Consumerism Grows in Health Insurance The health insurance industry is at a crossroads: improve the consumer experience or get out of the way.
October 2, 2014 Customer Strategist Measuring the Return of Employee Wellness Programs Economic and customer value are key drivers of employee health and wellness program success.
October 2, 2014 Customer Strategist Generation Y Reshapes the Retail Landscape Trying to understand Millennials or Generation Y (those born between 1980 and 2000) means deciphering a list of contradictions.
October 2, 2014 Customer Strategist Retail Banking Chegg Taps Into the Minds of Young Consumers The online retailer uses audience data to meet the needs of fickle yet valuable young adult consumers.
August 28, 2014 Blog Financial Services and Insurance Financial Institutions Need a Value Proposition that Spans a Customer’s Lifetime Journey
July 8, 2014 Case Study Financial Services and Insurance Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.