April 25, 2024 Customer Strategist Perspectives Accelerate B2B sales revenue with AI 4 ways to ignite growth and boost revenue
April 25, 2024 Customer Strategist Profile Retail and eCommerce Wearable AI tech gives Tractor Supply employees instant answers With new tool, employees gain “an expert in their ear” to help customers faster
April 25, 2024 Customer Strategist In Depth Service to sales gets a needed upgrade in the AI era Can a sales attempt actually improve customer service?
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
April 18, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
April 3, 2024 White Paper Healthcare 2024 Enrollment Season: Another year of stellar conversion with improved attrition Speed to proficiency a key ingredient of enrollment success for multiple clients
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
March 28, 2024 Case Study Hypergrowth and Startups Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%