March 13, 2019 Blog Aflac and Others Illustrate the Connection Between Customer Engagement and Social Issues
March 13, 2019 Case Study Healthcare Payers Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers
March 6, 2019 Case Study Automotive Human touch + data-driven insights = SMB growth Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships
February 22, 2019 Video Customer Assist TTEC Customer Assist is an intelligent virtual assistant designed to directly handle customer inquiries and seamlessly escalate to an associate when needed