Intelligent Fraud
Automation
Proven AI-enhanced solutions that reduce risk and drive growth
Intelligent Fraud
Automation
Proven AI-enhanced solutions that reduce risk and drive growth
Fraudsters are savvier than ever.
Can you stay one step ahead?
Fraud is growing on a massive scale, forcing organizations to rethink all aspects of their business. Attacks are evolving quickly, from simple schemes like phishing and password hacking to complex attacks that put brands and their customers at great financial risk.
Preventing fraud (and taking quick action when it occurs) takes the right mix of human vigilance and AI-enhanced safeguards.
Our proactive partnership delivers easy, always‑on protection
Fighting fraud requires a layered approach that combines the speed, accuracy, and proficiency brands expect with the ROI they need. That’s why we’ve partnered with Sift, an industry leader in AI-enhanced anti-fraud technology, to complement TTEC’s customer experience expertise.
Together, we multiply the power of CX and fraud support, bringing:
- Customer onboarding implementation
- Rules design
- Fraud analysis
- Model training/labeling
- Fraud management investigation
- Customer support and customer care
- Continuous optimization
Proven solutions and strategies drive ROI and results
Cutting-edge, AI-enhanced technology combined with CX expertise and deep knowledge of trust and safety limits fraud’s impact, cuts costs, and improves customer experience.
Expert fraud investigators
Highly trained back-office associates can help recover accounts that are taken over, attain high quality scores, and reduce fraud-related losses.
40K+ accounts recovered
Enhanced reporting and verification
Analyzing customer account information and interactions in real-time and tracking transactions at the associate level limits the potential for fraud.
75% drop in fraud instances
Real-time monitoring
AI-enhanced automation keeps a close eye on transactions and flags suspicious activity, letting businesses act quickly and reduce costly chargebacks.
99% reduction in chargeback rate
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
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Trustfall or trust fail? CX levers build loyalty for digital payments apps
Read the blog post -
Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost
Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
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Retailers: Combat fraud this holiday season (and beyond) with machine learning
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3 banking fraud mitigation strategies
Master the balancing act: Protection without friction to safeguard CX
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4 ways AI should be evolving your contact center
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Expert back-office support helps recover 40K+ defrauded accounts
TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M
Read the case study -
Intelligent automation vs. RPA: Avoid these common mistakes
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Special Report: CX Fraud Prevention
This special report reveals a more productive approach to CX fraud prevention.
Read the trends report -
One-upping banking fraud
A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
Read the case study -
Fraud-Busting in the Digital Era
How retail banks can fight back against consumer and employee fraud
Read the strategy guide