August 8, 2023 Case Study Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages Public Sector and Government
August 3, 2023 Strategy Guide Answer the call for better CX: Know what customers want How to serve the top 5 customer intents for telecom Communications
June 22, 2023 Case Study TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
June 13, 2023 Glossary Term Service Provider A service provider is a company/entity that provides outsourcing services to another company/entity.
June 13, 2023 Glossary Term Scale first CCO Scale first CCO are executives like Chief Customer Officers and others who are looking to scale their Call Center Outsourcing operations, focused on strong minimal delivery and capabilities and a base price.
June 13, 2023 Glossary Term Performance-based Contracts Performance-based contracts are contract terms that reward the partner for results and achievements rather than operational milestones.
June 13, 2023 Glossary Term Outsourcing Outsourcing is a process in which an organization recruits another organization or individual to carry out tasks, handle operations, or provide services.
June 13, 2023 Glossary Term Onshore Outsourcing Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
June 13, 2023 Glossary Term Offshoring Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the company receiving the services is located.
June 13, 2023 Glossary Term Offshore Outsourcing Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country.
June 13, 2023 Glossary Term Nearshore Outsourcing Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services.
