Customer Care Outsourcing

Finance and Accounting Outsourcing (FAO)

Finance and Accounting Outsourcing is the transfer of ownership of some, or all finance and accounting processes or functions to a service provider.

Emerging Accounts

Emerging Accounts are accounts identified by TTEC as having the ability to outsource for the first time and grow upon proof of delivery based on specific criteria and buying behavior.

Digital Outsourcing

Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.

Customer Turnover

Customer turnover, or churn rate, is the percentage of an organization's customer base lost during a given period of time- usually a month or annual basis.

Customer Loyalty

Customer loyalty is a consumer's inclination to repeatedly buy from an organization.

Customer Effort Score (CES)

Customer effort score or CES is a customer satisfaction metric used to measure the ease of a customer's experience by asking them on a five-point scale, from "Very Difficult" to "Very Easy," to describe the effort required to use a product or service with

Customer Churn

Customer churn refers to customers or subscribers who have ceased doing business with a company over a certain amount of time.

Customer Care

Customer Care is the quality of a customer's interaction with an organization.

Contract Term

Contract Term is the duration of the outsourcing contract.

Contact Center Outsourcing

The process of recruiting resources for a contact center outside of its organization to fill a task.