Customer Care Outsourcing | TTEC

June 14, 2021 Case Study Retail and eCommerce

Deliveroo smashes language barriers with real-time translator

The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
May 21, 2021 Blog Public Sector and Government

How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
May 7, 2021 Blog

Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Case Study Retail and eCommerce

Stronger Together: Transforming Nautilus’ Contact Center

We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more
April 28, 2021 Blog

Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable
April 27, 2021 Blog

The Keys to Sales Acceleration? Data and Knowing How to Use It
March 25, 2021 Case Study Healthcare Providers

Fast and experienced vaccine scheduling support

TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
March 24, 2021 Blog

Offshoring, Nearshoring, Onshoring: So Many Shores, So Little Time
March 3, 2021 Blog

How to Create a Differentiation: Customer Service vs. Customer Experience
January 27, 2021 Blog Healthcare Providers

7 Strategies for Managing Vaccine Call Volume Surges
January 22, 2021 Case Study Healthcare

Swift COVID-19 vaccine support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks
January 22, 2021 Case Study Retail and eCommerce

Human + digital expertise = next-level e-commerce customer support

TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy