Customer Care Outsourcing | TTEC

February 3, 2020 Case Study

Savvy Leads Training Delivers the Goods for Logistics Group

Agile sales team exceeds client targets from the start
January 27, 2020 Case Study Retail and eCommerce

Turning Up the Heat on Cold Call Conversions

Removing pain points from the sales process delivers above-target performances
January 23, 2020 Blog

Game On: 6 Ways to Boost Employee Performance
January 15, 2020 Customer Strategist

Startup Growth in the Age of Disruption

3 tips for scaling your hypergrowth business.
January 10, 2020 Blog

Forget About Channels to Enable Fast, Effective Digital Transformation
December 23, 2019 Case Study Retail Banking

Ready, set, ramp to support retail credit card rollout

Comprehensive onboarding and training deliver best-in-class results
December 18, 2019 Case Study Financial Services and Insurance

Sophisticated analytics and pipeline management drives leads up 47%

A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 12, 2019 Case Study Communications

Telecom maintains CX quality, retains highly skilled associates with rebadge

We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
October 16, 2019 Toolkit

Key Questions to Ask Every Potential Sales Outsourcing Provider

The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.
October 11, 2019 Blog

Is a Cloud Contact Center Partner Right For You? Ask These 5 Questions to Find Out
October 3, 2019 Case Study Financial Services and Insurance

Smart Seasonal drives $4.5M projected cost savings

Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
October 3, 2019 Case Study Property and Casualty Insurance

Cost savings and happy employees all year long

We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year