March 13, 2019 Case Study Healthcare Payers Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 29, 2018 Case Study Hypergrowth and Startups Making the last mile count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand
March 6, 2018 Case Study Federal Government No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.
January 9, 2018 Customer Strategist Get the Most for Your Money New technologies and insights can elevate contact center operations with nearly the same budget as in the past.
