November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
October 27, 2017 Case Study Healthcare A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
April 18, 2017 Case Study Travel and Hospitality Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
October 14, 2016 Strategy Guide Chat 2.0: Building Exceptional Customer Engagement Through Chat Learn how to launch, manage, and grow a chat program that will impress your customers, every time.
