Customer Care Outsourcing

Teaming up for maximum results

A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand

Eliminating major pain points in no time

A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner

Savvy hiring and training shortens handle times

A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year

Triumph in Making Connections After a Natural Disaster

Within 48 hours, a new Red Cross call center was in operation with new phone lines, established call routing rules and newly trained agents – a process that would normally have taken 4-5 months

Travel offshore, beat NPS goals

A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care