Customer Care Outsourcing | TTEC

November 18, 2021 Case Study Media and Entertainment

Innovative employee engagement revitalizes customer support

By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
November 4, 2021 Blog Property and Casualty Insurance

Want a better post-forbearance strategy? Start with these CX best practices
November 2, 2021 Blog

Inbound vs. outbound contact center: The right CX destination
October 28, 2021 On-Demand Webinar

How an industry leader transformed their pipeline through a sales incubator program
October 22, 2021 Blog

Cold transfer vs. warm transfer: when’s the right time to use them?
August 31, 2021 Blog Healthcare

Turn healthcare contact center challenges into opportunities
August 12, 2021 Blog

Break down back-office barriers and deliver better experiences
July 19, 2021 Blog

Customer retention vs. customer churn: should I stay or should I go?
July 19, 2021 Case Study Healthcare Providers

Mapping the way to excellent patient experiences

TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
June 28, 2021 Case Study State and Local Governments

Vaccine scheduling support when every minute counts

TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support
June 25, 2021 Blog

On Premise vs Cloud Contact Centers: 3 Critical Differences
June 17, 2021 Blog

Stop at-home contact center fraud before it happens