February 28, 2024 Industry Solution High Tech Customer Care Outsourcing for High Tech Happier customers, one experience at a time. We help you deliver award-winning customer care.
February 28, 2024 Industry Solution Healthcare Member Care Outsourcing for Healthcare Building member engagement, one caring interaction at a time.
February 27, 2024 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers
February 7, 2024 Blog Hypergrowth and Startups 4 challenges facings startups in 2024 (and how investing in CX can help)
January 22, 2024 Trends Report Top 3 trends for elevating CX with automation in 2024 Harness the full potential of AI and other tools to deliver next-level experiences
January 14, 2024 Case Study Healthcare Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
November 14, 2023 Industry Solution Communications Customer Care Outsourcing for Communications Happier customers, one experience at a time. We design, operate and innovate your front office.
November 10, 2023 Case Study High Tech Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions
November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
October 5, 2023 Case Study Hypergrowth and Startups Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together
August 8, 2023 Case Study Public Sector and Government Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
August 3, 2023 Strategy Guide Communications Answer the call for better CX: Know what customers want How to serve the top 5 customer intents for telecom
