April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 23, 2024 Client Story Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 29, 2024 White Paper Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience Financial Services and Insurance
February 27, 2024 Blog 3 benefits a great nearshore experience brings to retailers Retail and eCommerce
January 24, 2024 Customer Strategist NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges. Retail and eCommerce
January 23, 2024 Blog Upselling in the contact center? Make it part of your retail strategy Retail and eCommerce
December 20, 2023 Blog Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI Travel and Hospitality
December 6, 2023 Blog AI + people: The right mix to boost CX for public sector players in 2024 Public Sector and Government
