January 24, 2024 Customer Strategist NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges. Retail and eCommerce
January 23, 2024 Blog Upselling in the contact center? Make it part of your retail strategy Retail and eCommerce
December 20, 2023 Blog Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI Travel and Hospitality
December 6, 2023 Blog AI + people: The right mix to boost CX for public sector players in 2024 Public Sector and Government
November 30, 2023 Blog Retailers: Balance AI with a human touch for CX success in 2024 Retail and eCommerce
November 22, 2023 Customer Strategist A fast-evolving CX landscape reveals opportunities and challenges for brands At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends
November 20, 2023 Blog Startups: Broaden your hiring horizons with a CX partner Hypergrowth and Startups
November 16, 2023 Blog AI-human blend will be a top healthcare customer experience trend in 2024 Healthcare
November 14, 2023 Industry Solution CX Strategy and Design for Automotive Adapt to industry disruption and provide great CX by reimagining your customer experience Automotive
