Customer Experience Strategy | TTEC

June 12, 2023 Glossary Term

Customer Lifecycle Management

Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
June 12, 2023 Glossary Term

Customer Lifecycle

Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
June 12, 2023 Customer Strategist In Depth

How are brands using AI to improve customer experience?

Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Travel and Hospitality

Navigate travel’s peak season by focusing on CX

Improved customer journeys lead to better travel experiences
June 12, 2023 Customer Strategist Perspectives

Want to retain associates? Give them more control over their schedules

FlexEX allows employees more autonomy, without sacrificing business needs
June 9, 2023 Glossary Term

Customer Journey Map

A Customer Journey Map is one or more diagrams that describe the stages customers experience when interacting with an organization.
June 9, 2023 Glossary Term

Customer Journey

A customer Journey is a series of interactions a customer takes with a company as he/she pursues a specific objective.
June 9, 2023 Glossary Term

Customer Experience Management (CEM)

Customer Experience Management (CEM or CXM) is a strategy hyper-focused on designing brand experiences to meet or exceed customer expectations to ultimately improve customer satisfaction, loyalty, and advocacy.
June 9, 2023 Glossary Term

Customer Experience as a Service (CXaaS)

Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience.
June 9, 2023 Glossary Term

Customer Churn

Customer churn refers to customers or subscribers who have ceased doing business with a company over a certain amount of time.
June 9, 2023 Glossary Term

Customer Care

Customer Care is the quality of a customer's interaction with an organization.
June 9, 2023 Glossary Term

Customer Analytics

Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.