March 7, 2023 Customer Strategist Outlook What zombies taught me about CX's future potential As tech evolves, people are still at the heart of experiences
March 1, 2023 Customer Strategist Healthcare Payers Payers reflect on an award-winning open enrollment season The right strategy, tools, and training play starring role driving KPIs and member satisfaction
March 1, 2023 Podcast Travel and Hospitality Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers
February 24, 2023 Customer Strategist C-Suite Strategies Retail and eCommerce Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth
February 24, 2023 Customer Strategist Industry Insights Public Sector and Government 4 ways to create a winning customer journey for tolling and transportation Face industry challenges with a focus on key points in the user experience
February 24, 2023 Customer Strategist C-Suite Strategies Healthcare Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs
February 24, 2023 Customer Strategist Industry Insights Retail and eCommerce Retailers look to the future, and see opportunities NRF event showcases optimism amid uncertainty
February 24, 2023 Customer Strategist Proof Points It’s time to embrace wage increases and efficiencies (your customers will thank you for it) A living wage is the new CX differentiator
February 8, 2023 Customer Strategist Retail Banking The Evolution of E-Commerce Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.
February 2, 2023 Blog Retail and eCommerce Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
