June 21, 2023 Blog Healthcare Payers Health plans and medical suppliers can tame seasonal spikes in Little Red Hen style
June 14, 2023 Customer Strategist C-Suite Strategies Healthcare Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 14, 2023 Glossary Term Touchpoint Every time a customer interacts with a business, it's considered a touchpoint.
June 13, 2023 Glossary Term Managed Services When contact centers invest in Managed Services, they get the capability of an IT department with professional technology experts to deliver application operations to contact center associates.
June 13, 2023 Glossary Term Machine Learning Machine Learning is a type of data analysis that automates the building of detailed models and algorithms.
June 13, 2023 Customer Strategist Perspectives Tuchman: New world of constant transformation is here Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO
June 13, 2023 Customer Strategist C-Suite Strategies Healthcare Providers AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness
June 13, 2023 Customer Strategist Profile Media and Entertainment Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry
June 13, 2023 Customer Strategist Industry Insights Healthcare Payers Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive
June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
June 13, 2023 Customer Strategist Industry Insights Retail Banking Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates
