April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 29, 2024 White Paper Financial Services and Insurance Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience
February 27, 2024 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers
January 24, 2024 Customer Strategist Retail and eCommerce NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges.
January 23, 2024 Blog Retail and eCommerce Upselling in the contact center? Make it part of your retail strategy
January 22, 2024 Trends Report Top 3 trends for elevating CX with automation in 2024 Harness the full potential of AI and other tools to deliver next-level experiences
December 20, 2023 Blog Travel and Hospitality Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI
December 6, 2023 Blog Public Sector and Government AI + people: The right mix to boost CX for public sector players in 2024
