Smart Devices Need Smart Customer Strategies
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Service Desk Innovation Takes a Lesson from Consumers
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Turn the GDPR into a Carrot—Not a Stick
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The Missing Piece in AI Programs: Emotion
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How Is That New Year's Resolution Going?
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Everyone wins when humans and bots join forces
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The Role of Emotions in Customer and Employee Experience
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Digital Tools for Human Engagement
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Get to the Heart of the Matter by Quantifying Emotion
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What GDPR Really Means for Customer Data Analysis
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Stop Calling it a ‘Retail Apocalypse’
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Mastering Motivation - Leadership and Performance in the World Cup
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