EMEA Client Stories

Airline Reduces AHT with Quality, Not Speed

With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute.

Airline loyalty member satisfaction takes off

NPS jumps 104% after proactive analysis of why customers call.

Travel Offshore, Beat NPS Goals

A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.

RealPlay Bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.

A delivery company ensures it’s future-ready

TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.

Eliminating Major Pain Points in No Time

A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner.

Exceptional Remote Support in Record Time

Hundreds of newly hired remote employees delivered a 94% CSAT.

Teaming Up for Maximum Results

A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand.