Conversation
Fidelity
Eliminate communication barriers with our AI-enhanced platform and services
Conversation
Fidelity
Eliminate communication barriers with our AI-enhanced platform and services
Clear communication is at the heart of every great customer experience. Each call, email, or chat that comes into a contact center is a conversation, and communicating effectively is essential to quick and easy resolutions.
Our AI-enhanced Conversation Fidelity solutions make it easier for customers and associates to communicate by reducing background noise, softening accents, and improving grammar.
The results? Shorter handle times, increased customer satisfaction, improved associate experience, less friction and miscommunication, and a more consistent brand voice.
Accent softening
AI-powered accent localization tools improve communication between customers and associates, regardless of where in the world they’re located – eliminating the need for them to repeat themselves.
Noise reduction
Eliminate barking dogs, honking cars, and other frustrating background noise. Our noise reduction technology removes everything but your customers’ and associates' voices.
Translation
Real-time translation lets associates and customers understand each other even if they don’t speak the same language.
Grammar
Save precious time and ensure every written communication is accurate with our grammar tools.
Emails that engage
AI-enhanced writing tools uplift customer communications with clear, concise language that's more personalized, cordial, and genuine in tone.
96%quality score
I can hear you now
With simple headsets and AI-enhanced noise reduction technology, one company all but eliminated any background noise, leading to a jump in NPS and cost savings.
99%drop in background noise
Smash language barriers
Deliveroo added automatic chat translation to support interactions in more than 70 languages. AHT dropped by 20% and resolutions jumped 83%.
83%first call resolution
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
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Voice enhancement lifts NPS 9% at contact centre
AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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Knowledge Management Helps Transform GE Healthcare’s Contact Centres
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