CX Strategy
and Design
Design the experiences your customers want
to save time, solve problems, and provide
a great customer experience.
CX Strategy
and Design
Design the experiences your customers want
to save time, solve problems, and provide
a great customer experience.
CX transformation begins with strategy and design
Moments of customer experience bliss don't happen by accident. They are intentionally built and orchestrated across dozens of technologies and touchpoints. Our CX strategy and design services help you design and roadmap your customer experience to eliminate pain points, reduce churn, and accelerate growth.
Designed with data
To truly transform your customer experience, you first need a clear understanding of your current CX across every touchpoint. We use real data to determine the tools and technology needed to accelerate your CX. Our consulting team will help you create a prioritized roadmap for CX transformation.
$3.5Min cost savings led by strategy transformation
READ THE CASE STUDYOptimized employee experiences
Our approach focuses on customer experience and employee experience to ensure you optimize a wide range of operational processes. We analyze your entire ecosystem to design holistic strategies that enhance both your CX and EX.
30second drop in average handle time
READ THE CASE STUDYAchievable transformation
Transformation doesn’t happen overnight. Small changes to your strategy can make a big impact. We take a phased approach to implementing change, so it doesn’t get in your way of doing business and still achieves faster results.
62%increase in sales conversion rate with call flow enhancements
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CX Trends for 2024
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We've identified four megatrends that are impacting how companies deliver customer experience and employee experience — now and in the future.
CX Trends for 2024
More insights from TTEC
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
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Analytics Focus Boosts Revenue and Customer Insight
Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
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Data and Goliath
With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
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Data insight reduces churn and decreases costs
B2B company identifies key customer pain points and proactively deflects call volumes.
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Wellness company conquers seasonal surge, cuts backlog with TTEC
Our associates ramped quickly to offer omnichannel support when it mattered most.
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These 4 CX and EX trends should set your 2023 priorities
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Delight customers in the experience economy: 3 ways CX can help
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Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3
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Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
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