December 20, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
December 20, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential
December 19, 2024 Case Study Retail and eCommerce Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
September 24, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
September 4, 2024 Case Study Communications AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
August 13, 2024 Blog Retail and eCommerce 5 things European retailers should consider when it comes to nearshoring
