June 13, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
June 13, 2024 Case Study Communications Specialised support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate
June 12, 2024 Blog Hypergrowth and Startups 3 deal breakers when working with a CX outsourcer (and 5 must-haves)
June 10, 2024 Case Study Hypergrowth and Startups Workforce management optimisation model cuts costs an estimated €8.8M annually Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
April 26, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
April 16, 2024 Case Study Automotive Ready, Set, Go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
April 16, 2024 Case Study Retail and eCommerce Clothing retailer meets peak holiday demands Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
April 16, 2024 Case Study Financial Services and Insurance Powering Superior Support In a real-time information world, customer service needs to keep pace with demand.
