Resources

Telkom South Africa Creates a Roadmap for Long-Term Success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap

Streamlining the Patient Experience Pays Off

Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue

Simulated Learning Accelerates Great Service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios

Social Learning Technology Drives Faster Results

Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics

Automating Claims Boosts Accuracy

A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system

Building a Smart Claims Processing Solution

A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing